Easy no hassle returns & Happy Kids Satisfaction Guarantee©
We will give you a refund for any doll returned within the first 30 days - no questions asked, no hassles.
Even if it has been played with; even if it has been ripped out of the box and packaging. NO Restock Fee. NO hassle. NO questions. Just send it back. Period.
You see, we figure that if your child is willing to give you back their doll, there must be something really wrong with it. And we want those dolls back.
We call this our Happy Kids Satisfaction Guarantee©. And it's part of our 'No Hassle Returns' policy.
Just send it back. Period.
Our Address for Returns is:
The Pattycake Doll Company
Attn: Returns Dept.
107 Southfield Dr
Fayetteville NY 13066
If the item is defective please call us at (646) 481-DOLL so we can talk about it. Many times they go back to the manufacturer, not to our store. Sometimes they just need a picture, not the item, so please call us.
And no, we never re-sell a returned doll as new to another customer. If you return a doll in really good shape, we'll donate it to a children's charity.
Please be sure to include the name of whoever placed the original order inside the package so we know who is sending it back for refund. We are sorry, but we can only - by law - refund to the original purchaser.