Easy no hassle returns & Happy Kids Satisfaction Guarantee©
Temporary Return Policy Changes
Due to COVID-19 safety concerns for our customers - and especially your children, as well as to protect our warehouse and shipping staff; we will not be accepting any doll returns.
This notice supersedes the return policy below until further notice. In the case of defectives not already excluded by our normal This notice supersedes the return policy below until further notice. In the case of defectives not already excluded by our normal Warranty Program below, please contact us.
Before the virus, over an 18 year period, our return rate has been less than a fraction of one per cent, so we don't really believe this is a huge issue, but legally we are letting you know. We apologize for any inconvenience, and we thank you for your understanding and patience at this difficult time.
All items carry a "30 day from shipment - full merchandise refund warranty" with the following exceptions:
We do not warrant the hair or the eyelashes. Whether the doll has a wig or 'rooted hair,' inevitably hair will break and/or hair will fall out - this is normal, especially at the first brushing. And children love to 'pick at' those eyelashes!
We also can't warrant the clothing... just like the clothing you buy for yourself, there are occasional loose threads, missed seams etc; we do look and try very hard to not send out stained or defective clothing.
Also please note that all doll clothing styles shown are shown for illustrative purposes only. Manufacturers update and change styles, colors and fashions constantly.
If the doll has sleeping eyes, they were checked before shipping to make sure they were not 'cross-eyed' or that the weights were broken. If your child pokes the doll's eyes (and some do), they will break.
And just like people, children's dolls come with minor skin blemishes. These are normal in the process of manufacturing, and will only be joined by more as your children play with their dolls.
After 30 Days Restock Fees May apply.
Our Address for Returns is:
The Pattycake Doll Company
Attn: Returns Dept.
107 Southfield Dr
Fayetteville NY 13066