Easy no hassle returns & Happy Kids Satisfaction Guarantee©
All items carry a "30 day from shipment - full merchandise refund warranty" with the following exceptions:
We do not warrant the hair or the eyelashes. Whether the doll has a wig or 'rooted hair,' inevitably hair will break and/or hair will fall out - this is normal, especially at the first brushing. And children love to 'pick at' those eyelashes!
We also can't warrant the clothing... just like the clothing you buy for yourself, there are occasional loose threads, missed seams etc; we do look and try very hard to not send out stained or defective clothing.
Also please note that all doll clothing styles shown are shown for illustrative purposes only. Manufacturers update and change styles, colors and fashions constantly.
If the doll has sleeping eyes, they were checked before shipping to make sure they were not 'cross-eyed' or that the weights were broken. If your child pokes the doll's eyes (and some do), they will break.
And just like people, children's dolls come with minor skin blemishes. These are normal in the process of manufacturing, and will only be joined by more as your children play with their dolls.
After 30 Days Restock Fees May apply.
Our Address for Returns is:
The Pattycake Doll Company
Attn: Returns Dept.
107 Southfield Dr
Fayetteville NY 13066