Pattycake Doll Company Holiday Shipping

Will it get there on time?

      
Christmas Eve this year is Monday the 24th and the last day for mail delivery.

We think the last safe day to order is Wednesday the 19th. 
Wednesday's orders ship on Thursday the 20th and should arrive Saturday or Monday. 
             
This is per the US Postal Service :
https://blog.stamps.com/2018/10/22/usps-holiday-shipping-deadlines-2018/
 
That last week, we will be shipping via US Priority Mail - usually a 2-3 day service to most of the US.
That means you can still place your orders with us until Midnight (Eastern Time) Wednesday 

We do not 'Guarantee' Timely delivery... we can only tell you that we will give it to the Postal Service on time.

We cannot control what they do with your box. 
That is why we send you your tracking number emails!


IF YOUR ORDER IS TOO LARGE TO FIT INTO A PRIORITY MAIL BOX,
IT HAS TO GO RETAIL GROUND, THAT'S 5-7 DAYS!

We will do everything we can to make it fit into Priority Mail boxes....
including removing dolls from their original boxes to save space so we can use Priority until the last moment.

If we can't make it fit, we will cancel your order and void your payment.

We'd rather give up the sale than disappoint a child for Christmas!
  • ​All orders are shipped within one business day. Order on Monday and it ships on Tuesday, etc

  • 'Porch theft' is a growing problem. Please have your packages delivered to a 'safe location.

  • Remember to add a day if your Mail Carrier usually leaves you a notice, leaves packages at a 'front desk' or 'management office' or if you are shipping to a PO Box.

  • Please, make sure you give us the right address. We access the US Postal Service address database. If we can't find a match, we can't ship your package. 

  • You will get an email from The Happy Artist LLC (our corporate parent) with the subject line: The Pattycake Doll Company has sent you a package. (Please be careful typing in your email address, if you make a typo, you will not get your notices!)

  • The email will contain a your delivery confirmation number, and a link to the USPS tracking so that you can follow your package's progress. 

  • Up to December 17th, our average package delivery is a week or less. As needed we ship by either First Class, Retail Ground (Parcel Post) or Priority Mail.

  • Once we give your package to the Post Office, it is in their hands. All shipping times, costs and delivery tracking information is based on what they tell us. 
Addie and I have been selling dolls since 2002, and every Christmas there are a few folks who are going to be disappointed about our shipping.  Thousands of you will be just fine, but we really wish that every single one of you could get the dolls you want when you want them. We're a small family owned business, and we do our best for you and the children. We appreciate your interest and wish you and your's a wonderful holiday season. 

All our love, and God Bless... Addie and Peter Laudin 

Is it in Stock?

Our store's inventory software automatically counts down and then removes products from the web pages. If you see it, then 99.9% of the time you can order it.

But about once in every 5000 orders something goes wrong. Our software thinks there are some left, but our warehouse staff has found a defect in an item, removed it from inventory, (what we check for) sent the notice to our IT folks to update manually, but you bought the item before we could update.

We do not make substitutions, we do refunds for the missing items. So you don't have to worry that we will send you a doll you didn't order.