We feel blessed to have had you as our customers, thank you for trusting us with your needs.

What about Gift Wrapping?

How do I know that you have my doll in stock?
Our software counts down the inventory, and when it gets to zero, it won't allow you to order it. If you can order it, it should be there. Addie, our staff and I spend a lot of our time on inventory... you could say it's the lifeline of our business. 

You haven't answered my question; how do I get a hold of you?
Whichever way works best for you: Phone, Email, Skype or Chat.
You can call us at 646-481-DOLL. If we are in the warehouse or out of the office or after 9PM Eastern there is a voice message system in place.
Skype: Skype us at The Pattycake Doll Co at peter.laudin
or email us at pattycakedoll (at) hotmail.com
But the best way is to chat us using the chat button. If our offices are not staffed at that moment, you can leave a message. If you want an answer however, you will need to provide an email address for us to send it to.

PattycakeDoll.com's shopping cart system is hosted by Storesonline; your shopping cart information is kept private and on their secure servers, not on our store's PC.

Your credit card transactions are also secure, as we use Authorize.net. When you type in your credit card information and submit your order, the information is transmitted not stored. As soon as Authorize.net approves your credit card for the order they notify us by e-mail and clear the information. We never see or store your credit card number, so it's impossible for the bad guys to get it from us...we don't have it! At the bottom of this page are our Authorize.net and Trustwave seals of security. Both are live links and can be verified.

You may also use PayPal™ if you wish, conveniently located on the order form.

As retailers in the toy industry, and as parents, neighbors and friends, The Laudin Family and The Pattycake Doll Co want to assure you that the products we offer are safe. We do not currently, nor have we in the past, ever had any of our products recalled.
So what kind of safety tests do our manufacturers have to do?

Small parts are subjected to the choke test,

Polyester fill is tested for flammability,

Plastic pellets are contained in beanbag inserts etc.

Eyes, buttons and other 'attachments' are tested for pull strength, and are safety set (GUND is particularly famous for their safe-set eyes)

Strings and ribbons are kept short, generally less than 11" long.

non-phthalate vinyl requirements have caused doll makers to "cleanse" their molds and change to safer vinyl mixtures.
All of our products come to us certified for age safety. And we are careful to write these age recommendations into our copy. Unless specifically marked differently, you should assume the doll is meant for three or older.
Of course there are things that you as a parent can do as well. For instance children who are older than three, but still putting items in their mouths should be still using the three year old age safety rules.
Another example: There's the old wives tale that we grew up with that says that the tube of cardboard that comes inside toilet paper is roughly the same size as a baby's throat. If you can place the toy inside a toilet paper tube, don't let the child play with it unsupervised. (the actual measurement used by the Consumer Product Safety is 1 1/4") And of course, if you have more than one child, make sure that a toy your four year old plays with is not left where your two year old can get it.
But mostly, child safety is just plain common sense. You put medicines out of reach, you put covers on the plugs, you lock up the cleaning chemicals with safety latches... be aware of what you give your children to play with... read the tags, look the toys over every few days; and best of all... get down on the floor and play with your child!!
If you would like more information on toy safety, please visit the official site of the TIA (Toy Industry Association) here. You will be leaving our site.

It seems as we move further into the 21st century, that it becomes harder and harder to stay 'politically correct.'

We receive a great many emails each week from our customers, the overwhelming majority of which are heart felt thanks from parents who have found a doll on this site that met their needs... a doll that they could not find anywhere else, a doll for a child.

Very rarely, we get a complaint. The doll is not "Asian" enough. The skin color doesn't match. The description is 'demeaning,' 'ignorant' or both! People 'will be,' or already are 'offended' by our copy, our descriptions etc.

Please; these are sacks of cloth with stuffing inside them. They are toys for children, not our personal opinions of what real children look like, nor the solutions to the world's problems. 

In all our years of business, with our 100% satisfaction guarantee, We have never received a doll back from a child; nor have we received one back from a parent with the reason being "my child didn't like your doll." Never! You see, children love dolls unconditionally. It's the adults who quibble.

For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address. We collect the e-mail address of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations. The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for individual consumer, and used by us to contact consumers for marketing purposes.

• The Pattycake Doll Co. uses Google analytics tools for remarketing purposes, (Also known as Display Advertising.)
• The Pattycake Doll Co. allows Google to use cookies to create ads for our products on other sites across the internet, where the owners of those sites have allowed advertising to be shown.
• We and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone's past visits to our website.
• If you would like to learn how to manage what advertising Google shows to you based on your visit to our sites, please go here: http://bit.ly/Om8TjM  . 
• Google also provides a tool for opting out of Google Analytics altogether; it can be found here: https://tools.google.com/dlpage/gaoptout/ and can be added to your browser toolbars.

If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail, calling or writing, and telling us that you do not want to receive e-mail from our company.

Terms of Use Statement: You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.

• The Artwork, images, trademarks, names, logos and service marks displayed on this website are ours. You are not allowed to copy our art, copywriting, images or trademarks without prior written permission from us.
• We may provide external links for your convenience, but they are not ours, so no representation is made as to their content. Use or reliance on any external links and the content there is at your own risk.
• The Pattycake Doll Co. makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding our website.
• All product warranties are as set by the manufacturers. All 'Child Safety Representations' and 'Age Suitability' are as supplied by the manufacturers.
• Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.
• Use of this website shall in all respects be governed by the laws of the State of New York, U.S.A., regardless of the laws that might be applicable under principles of conflicts of law. The parties agree that the New York courts located in Onondaga County, New York, shall have exclusive jurisdiction over all controversies arising under this agreement and agree that venue is proper in those courts.

Our lawyers wanted us to put this warranty information into legalese, but we think our customers are adult enough and honest enough to appreciate a little plain talk about what you can and can't expect when you buy a Doll from the Pattycake Doll Company.

• So here goes: First of all we cannot warrant the hair or the eyelashes. Whether the doll has a wig or 'rooted hair,' inevitably hair will break and/or hair will fall out - this is normal, especially at the first brushing. And children love to 'pick at' those eyelashes!
• We also can't warrant the clothing... just like the clothing you buy for yourself, there are occasional loose threads, missed seams etc; we do look and try very hard to not send out stained or defective clothing.
• If the doll has sleeping eyes, they were checked before shipping to make sure they were not 'cross-eyed' or that the weights were broken. If your child pokes the doll's eyes (and some do), they will break.
• And just like people, children's dolls come with minor skin blemishes. These are normal in the process of manufacturing, and will only be joined by more as your children play with their dolls. 

​That said, we want you to know that we examine every doll very carefully before shipping. We look for all of these problems: Loose eyelashes, eyes moving and looking naturally positioned, no excess glue under the wigs, clothing sewn properly with no obvious defects, clothing fits, no disfiguring blemishes or deep scratches, no smeared paint, the arms, legs and head move smoothly.

Electronic and wind-up or musical toys and dolls are another thing that is tested before shipping. If it is supposed to talk or sing, we promise you that when it left our warehouse it did. Walter 'farted', the Turtle 'crawled,' the Teddy Bear 'said his prayers' etc. 

We don't want upset customers, so we try our best to make sure that the dolls we ship out are as close to perfect as is possible. We reject a lot of dolls before shipping, so that you never have to. If a product is obviously defective, we will replace it. (And shame on us for letting it get out of our warehouse that way in the first place) But if - for example - your daughter's doll's eyelashes 'fell out' after shipping, we won't. So do we get returns? Of course! But do we get defective returns? Almost never.