How do I know that you have my doll in stock?

Our software counts down the inventory, and when it gets to zero, it won't allow you to order it. If you can order it, it should be there. Addie, our staff and I pretty much spend all of our time the next few weeks picking, packing, shipping and running inventory checks.


You haven't answered my question; how do I get a hold of you?

The best way is by clicking on the chat button. Even if we're 'offline' (in the warehouse or after hours) it gets us an email we can reply to. Much of the time one of us will actually be in the office and can respond live to the chat button. On our 'contact tab' you'll also find our email and phone numbers.

Please explain your shipping charges and prices.
Fayetteville N.Y. is a beautiful little village, but large enough at 4000 residents to have it's own US Post Office. That allows us to ship 6 days a week, and we ship all of your packages by US Postal Priority Mail. ( Please Note: As The Pattycake Doll Co. is located in Northern NY, we reserve the right to ship the largest dolls via Parcel Post to those states furthest away from us. ) 

Early on we asked our customers if they would rather wait for Parcel Post, or pay a couple of dollars more for Priority Mail. The answers were overwhelming... faster is better. That means that most everyone can expect their package in 3-5 days depending on how far you are from our part of the country. And, although we are not able to auto-magically send you a tracking number, these prices include at no extra charge, a delivery confirmation number. 

Please note: We pack and ship orders pretty much on a first come first serve basis, but because some people do forget a birthday or have another 'emergency' need, we also offer our "Hustle Service." For a few dollars extra, we will pick and pack your order and take it to the Post Office on the next business day, saving you a day or two of processing time in our warehouse.

As we are an internet business, we monitor our email 7 days a week and usually respond to your questions same day - so we are easily reached by e-mail at: PattycakeDoll (at) Hotmail.com
( Excluding the occasional trip to a trade show, or a weekend vacation! )

By snail-mail you can place orders or send returns to:

The Pattycake Doll Company
Peter or Addie Laudin
107 Southfield Dr
Fayetteville N.Y.13066

Our Telephone number is  (646) 481-DOLL;  9:00AM to 9:00PM Eastern - Seven days a week.
(If we are in the warehouse, leave a message on our machine please)

Or you can leave us a message through our chat button below.

Ever tried to get a toy back from a kid you've already given it to? Gonna get a big fat "NO!" aren't you? And probably at the top of their lungs too!

OK then! So how are we going to work out a fair warranty? 

Here's How: Any order may be returned within the first 30 days - no questions asked, and we will refund the cost of that doll to you. Even if it has been played with; even if it has been ripped out of the box and packaging.

We call this our Happy Kids Satisfaction Guarantee©.

You see, we figure that if your child is willing to give you back their doll, there must be really something really wrong with it. And we want those dolls back. 

And no, we never re-sell a returned doll as new to another customer. If you return a doll in really good shape, we'll donate it to a children's charity.

PattycakeDoll.com's shopping cart system is hosted by Storesonline; your shopping cart information is kept private and on their secure servers, not on our store's PC.

Your credit card transactions are also secure, as we use Authorize.net. When you type in your credit card information and submit your order, the information is transmitted not stored. As soon as Authorize.net approves your credit card for the order they notify us by e-mail and clear the information. We never see or store your credit card number, so it's impossible for the bad guys to get it from us...we don't have it! At the bottom of this page are our Authorize.net and Trustwave seals of security. Both are live links and can be verified.

Our order form does not ask for your phone number, and an e-mail address is optional (although recommended)... we don't ask you for any information we don't need to ship you your dolls!  You may also use PayPal™ if you wish, conveniently located on the order form.

As retailers in the toy industry, and as parents, neighbors and friends, The Laudin Family and The Pattycake Doll Co want to assure you that the products we offer are safe. We do not currently, nor have we in the past, ever had any of our products recalled.
So what kind of safety tests do our manufacturers have to do?

Small parts are subjected to the choke test,

Polyester fill is tested for flammability,

Plastic pellets are contained in beanbag inserts etc.

Eyes, buttons and other 'attachments' are tested for pull strength, and are safety set (GUND is particularly famous for their safe-set eyes)

Strings and ribbons are kept short, generally less than 11" long.

non-phthalate vinyl requirements have caused doll makers to "cleanse" their molds and change to safer vinyl mixtures.
All of our products come to us certified for age safety. And we are careful to write these age recommendations into our copy. Unless specifically marked differently, you should assume the doll is meant for three or older.
Of course there are things that you as a parent can do as well. For instance children who are older than three, but still putting items in their mouths should be still using the three year old age safety rules.
Another example: There's the old wives tale that we grew up with that says that the tube of cardboard that comes inside toilet paper is roughly the same size as a baby's throat. If you can place the toy inside a toilet paper tube, don't let the child play with it unsupervised. (the actual measurement used by the Consumer Product Safety is 1 1/4") And of course, if you have more than one child, make sure that a toy your four year old plays with is not left where your two year old can get it.
But mostly, child safety is just plain common sense. You put medicines out of reach, you put covers on the plugs, you lock up the cleaning chemicals with safety latches... be aware of what you give your children to play with... read the tags, look the toys over every few days; and best of all... get down on the floor and play with your child!!
If you would like more information on toy safety, please visit the official site of the TIA (Toy Industry Association) here. You will be leaving our site.

It seems as we move further into the 21st century, that it becomes harder and harder to stay 'politically correct.'

We receive a great many emails each week from our customers, the overwhelming majority of which are heart felt thanks from parents who have found a doll on this site that met their needs... a doll that they could not find anywhere else, a doll for a child.

Very rarely, we get a complaint. The doll is not "Asian" enough. The skin color doesn't match. The description is 'demeaning,' 'ignorant' or both! People 'will be,' or already are 'offended' by our copy, our descriptions etc.

Please; these are sacks of cloth with stuffing inside them. They are toys for children, not our personal opinions of what real children look like, nor the solutions to the world's problems. 

In all our years of business, with our 100% satisfaction guarantee, We have never received a doll back from a child; nor have we received one back from a parent with the reason being "my child didn't like your doll." Never! You see, children love dolls unconditionally. It's the adults who quibble.

For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address. We collect the e-mail address of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations. The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for individual consumer and used by us to contact consumers for marketing purposes. If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail, calling or writing, and telling us that you do not want to receive e-mail from our company. Terms of Use Statement You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.