Hi There! On this page you will find:
Happy Kids Satisfaction Guarantee©
& Warranty Information
Flat Rate shipping
Meet the Owners!
Our Charitable Gifting Policy
About Foreign Shipping
Your Privacy Guarantee
Need some help? Have a question? Here's how to contact us:
As an internet business, our shopping carts are 'open' 24 hours a day; but we staff our offices, print shop and warehouse between the hours of 9AM and 9PM Eastern, seven days a week.
The Pattycake Doll Company
Our telephone number is: (646) 481-DOLL
You can also leave us a message through our chat service button to the left; Skype The Pattycake Doll Co. at peter.laudin, or send a direct message tweet to The Pattycake Doll Co. @PattycakeDoll.
Easy no hassle returns & Happy Kids Satisfaction Guarantee©
We will give you a refund for any order returned within the first 30 days - no questions asked, no hassles.
We call this our Happy Kids Satisfaction Guarantee©. And it's part of our 'No Hassle Returns' policy.
If the item is defective please call us at (646) 481-DOLL so we can talk about it. Many times they go back to the manufacturer, not to our store. Sometimes they just need a picture, not the item, so please call us.
Just $9.95 Flat Rate Shipping for US Orders!
One doll or five dolls, East Coast or West Coast, whether it's an 18" American Girl® sized doll or three tiny baby's lovies - you'll pay only one flat rate charge of $9.95! And you'll get an email when we ship with your delivery confirmation number at no additional charge! Got lots of nieces and nephews? Is her birthday in November or December? Load your box with everything you want, you won't pay more than $9.95!
And if you're shipping to a Military Base, the shipping is free as long as it's an AA, AE or AP address!
For our international customers, please click here for information on how we help you get these same beautiful dolls.
Meet our Family
In 1978, a couple of newlywed kids named Peter and Addie founded a small graphic arts studio in New York City. But, as you can imagine, it is very difficult to own horses while living in NYC, so in 1980 they moved 300 miles north to the snow-belt township of Manlius N.Y. where they bought an 1860's farm house and started raising a family along with a house full of birds, fish, cats, dogs and yes, horses.
In 2002 they brought their unique art and designs for Adoption Announcements and Shower Invitations to the internet, along with 'Dolls for Adopted Children.' It wasn't long before the doll business outgrew the stationery business and The Pattycake Doll Company was born.
Today, with the help of our talented staff we maintain several e-commerce stores devoted to 'Gifts for Children' offering Children's Dolls, Children's Sleep Aids, and our original Adoption Gifts and Stationery items.
We feel blessed to have had you as our customers, thank you for trusting us with your needs.
The Happy Artist LLC is the parent company for this site, PattycakeDoll.com, as well as SleepySoft.com a Children's Sleep Shop where we offer baby's sheepskins and other baby sleep aids and www.MyAdoptedChild.com where we have our adoption announcements & adoption shower invitations and gifts.
10% of all profits of the Happy Artist companies are donated to charities that help children.
Our Charitable Gifting Policy
Question: What do you mean by your statement: 10% of profits are donated to charity?
Answer: We donate 10% of all profits from all operations of The Happy Artist LLC. This includes our online sites SleepySoft.com, MyAdoptedChild.com and Pattycakedoll.com. The 10% figure is determined by our accountants when they prepare our corporate taxes.*
Question: Who decides which charities you give to?
Answer: We do! Obviously there are thousands of deserving organizations, and we realized years ago that we couldn't help everyone. Since the majority of our products are geared to children and their parents, The Happy Artist LLC charity gifting is generally, though not exclusively, geared to organizations that also concentrate on children.
*Please note: The Happy Artist Companies charitable donation policy includes only those products crafted or designed by our own craftspeople or sold on our sites. Charitable gifting is not a requirement for our affiliates, suppliers or linking partners!
THANK YOU-THANK YOU-THANK YOU!!! Here are the charities that your purchases have supported: Make-A-Wish; St Baldricks Children's Cancer; Nightlight Christian Adoptions; Childvision - World of Hope ; Time is Now; Spirit of America; Chances by Choice (HIV Adoption); Hope for Bereaved; Holt International Children's Services; The Smile Train (Cleft Lip & Palate Surgical Repair); The Leukemia & Lymphoma Society - Light the Night; Making Strides (Breast Cancer); KFC (Korean Focus Cincinatti); The Child Development Center of Spelman College; Dolls for Daughters; Build the Dream Martin Luther King Memorial, UP21 Foundation.
No, you can't play Pattycake with the little boy!
What about Gift Wrapping?
You know, we thought that this would be a popular service, but it isn't! It seems most of you want to see the dolls when the mail comes, and you can't if it's wrapped!
How do I know that you have my doll in stock?
Our software counts down the inventory, and when it gets to zero, it won't allow you to order it. If you can order it, it should be there. Addie, our staff and I spend a lot of our time on inventory... you could say it's the lifeline of our business.
You haven't answered my question; how do I get a hold of you?
Whichever way works best for you: Phone, Email, Skype or Chat.
You can call us at 646-481-DOLL. If we are in the warehouse or out of the office or after 9PM Eastern there is a voice message system in place.
Skype: Skype us at The Pattycake Doll Co at peter.laudin
or email us at pattycakedoll (at) hotmail.com
But the best way is to chat us using the chat button. If our offices are not staffed at that moment, you can leave a message. If you want an answer however, you will need to provide an email address for us to send it to.
Safe and Secure Shopping
PattycakeDoll.com's shopping cart system is hosted by Storesonline; your shopping cart information is kept private and on their secure servers, not on our store's PC.
Your credit card transactions are also secure, as we use Authorize.net. When you type in your credit card information and submit your order, the information is transmitted not stored. As soon as Authorize.net approves your credit card for the order they notify us by e-mail and clear the information. We never see or store your credit card number, so it's impossible for the bad guys to get it from us...we don't have it! At the bottom of this page are our Authorize.net and Trustwave seals of security. Both are live links and can be verified.
A Message about toy safety...
As retailers in the toy industry, and as parents, neighbors and friends, The Laudin Family and The Pattycake Doll Co want to assure you that the products we offer are safe. We do not currently, nor have we in the past, ever had any of our products recalled.
So what kind of safety tests do our manufacturers have to do?
All of our products come to us certified for age safety. And we are careful to write these age recommendations into our copy. Unless specifically marked differently, you should assume the doll is meant for three or older.
Of course there are things that you as a parent can do as well. For instance children who are older than three, but still putting items in their mouths should be still using the three year old age safety rules.
Another example: There's the old wives tale that we grew up with that says that the tube of cardboard that comes inside toilet paper is roughly the same size as a baby's throat. If you can place the toy inside a toilet paper tube, don't let the child play with it unsupervised. (the actual measurement used by the Consumer Product Safety is 1 1/4") And of course, if you have more than one child, make sure that a toy your four year old plays with is not left where your two year old can get it.
But mostly, child safety is just plain common sense. You put medicines out of reach, you put covers on the plugs, you lock up the cleaning chemicals with safety latches... be aware of what you give your children to play with... read the tags, look the toys over every few days; and best of all... get down on the floor and play with your child!!
If you would like more information on toy safety, please visit the official site of the TIA (Toy Industry Association) here. You will be leaving our site.
Our Very Advanced Security Team
An open letter to our customers
It seems as we move further into the 21st century, that it becomes harder and harder to stay 'politically correct.'
We receive a great many emails each week from our customers, the overwhelming majority of which are heart felt thanks from parents who have found a doll on this site that met their needs... a doll that they could not find anywhere else, a doll for a child.
Very rarely, we get a complaint. The doll is not "Asian" enough. The skin color doesn't match. The description is 'demeaning,' 'ignorant' or both! People 'will be,' or already are 'offended' by our copy, our descriptions etc.
Please; these are sacks of cloth with stuffing inside them. They are toys for children, not our personal opinions of what real children look like, nor the solutions to the world's problems.
In all our years of business, with our 100% satisfaction guarantee, We have never received a doll back from a child; nor have we received one back from a parent with the reason being "my child didn't like your doll." Never! You see, children love dolls unconditionally. It's the adults who quibble.
For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address. We collect the e-mail address of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations. The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for individual consumer, and used by us to contact consumers for marketing purposes.
If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail, calling or writing, and telling us that you do not want to receive e-mail from our company.
Product Warranty Policy
Our lawyers wanted us to put this warranty information into legalese, but we think our customers are adult enough and honest enough to appreciate a little plain talk about what you can and can't expect when you buy a Doll from the Pattycake Doll Company.
Electronic and wind-up or musical toys and dolls are another thing that is tested before shipping. If it is supposed to talk or sing, we promise you that when it left our warehouse it did. Walter 'farted', the Turtle 'crawled,' the Teddy Bear 'said his prayers' etc.
We don't want upset customers, so we try our best to make sure that the dolls we ship out are as close to perfect as is possible. We reject a lot of dolls before shipping, so that you never have to. If a product is obviously defective, we will replace it. (And shame on us for letting it get out of our warehouse that way in the first place) But if - for example - your daughter's doll's eyelashes 'fell out' after shipping, we won't. So do we get returns? Of course! But do we get defective returns? Almost never.